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Manager of Visitor Services and Donor Records, Reynolda House Museum of American Art

Application Instructions:

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** Cover letter required for all positions and optional for facilities, campus services, and hospitality positions unless otherwise specified.

Job Description Summary

The Manager of Visitor Services and Donor Records is the front-facing member of the Reynolda team who ensures that visitor experiences deliver on the Reynolda brand promise and that donor records are accurately kept up to date. This staff member oversees the Visitor Services Operations and processes gifts for the Museum and the Gardens. The Manager of Visitor Services and Donor Records works closely with Wake Forest Advancement and the Reynolda House business office to reconcile and review all gifts received by Reynolda House. The Manager of Visitor Services and Donor Records develops dynamic strategies to ensure that Reynolda is evolving with visitors, reaching revenue aspirations, and cultivating collaborative and inclusive environments.

Job Description

About Reynolda Reynolda, in Winston-Salem, N.C., is a rare gem among the nation’s cultural institutions and historic greenspaces that includes an American art museum founded in 1967, 129 acres of formal gardens and trails, and boutique shopping and dining in more than 25 conserved, historic buildings. As one of the most distinctive areas of the Reynolda Campus of Wake Forest University, Reynolda delivers experiences that enlighten the mind and revive the senses, and we prioritize creating an environment where people thrive.

Essential Functions:

  • Maintains all donor records for the Museum in an effort to obtain budgeted goals.

  • Creates daily gift deposit/transmittal for Wake Forest University Advancement.

  • Creates monthly Reynolda House gift reconciliation and annual fund tracking for both the Business office and Advancement.

  • Manages the maintenance of the ALTRU system to include managing access, upgrades, payments, and coordination of staff training.

  • Serves as departmental contact with Wake Forest University Advancement Services for ALTRU/Brightvine and BBCRM advancement software/systems.

  • Establishes an exemplary customer services program, resolving any problems quickly and professionally, resulting in continually improving customer experience.

  • Manages the Visitor Services Operations.

  • Oversees a team of front-facing staff members responsible for creating an exceptional experience for general admission.

  • Works with the Retail Manager to train staff and implement retail sales initiatives.

  • Develops and integrates strategy for the daily operations of the Museum front desk, including staff, point-of-sale system, and visitor orientation.

  • Analyzes financial reports, attendance figures, and industry trends.

  • Identifies opportunities for revenue growth by increased visitation, retail sales, and memberships through the front desk operations.

  • Supports the Assistant Director of Advancement in all member communications, including mailings/phone/online/in-person solicitations for member upgrades, and member renewals.

  • Manages online ticketing progra