Arts Council - House Manager

JOB DESCRIPTION: House Manager – Hanesbrands Theatre and Milton Rhodes

Multiple part-time positions to be hired on an as needed basis.

Company Information: The mission of the Arts Council of Winston-Salem and Forsyth County is to provide support, coordination and advocacy for arts and culture in our region. Owning and operating public arts facilities is one of the many ways we provide support, coordination and service to our arts and cultural partners and the larger community.

Type of position: part-time; hourly; non-exempt; reports to Event and Venue Manager

Hourly range: $15 per hour


The mission of the Arts Council of Winston-Salem and Forsyth County is to provide support, coordination and advocacy for arts and culture in our region. Owning and operating public arts facilities is one of the many ways we provide support, coordination and service to our arts and cultural partners and the larger community.


Job Responsibilities:

  • Ensure the opening of the house

  • Disable alarm; open public entrances; turn on lights; document unsecure areas

  • Ensure the closing of the house

  • Ensure all patrons, volunteers and staff are gone; lock public entrances; turn off lights; check restrooms; prepare checklist; arm alarm

  • Coordinate and support all elements related to the house

  • Coordinate and manage volunteers providing them with their duties for each event t

  • Greet patrons, take tickets and distribute playbills when requested

  • Seat late patrons

  • Enforce house rules and proactively watch for disturbances in the house

  • Implement emergency protocol if necessary

  • Act as liaison between the public, users and facility

  • Maintain attendance numbers for each show

  • Occasional housekeeping and set-up/tear-down duties before and after events

  • Assist in concessions area when necessary

  • Manage FOH staffing in partnership with the Event & Venue Manager (as assigned)

  • Maintaining and restocking of concessions inventory

  • Other duties as assigned by Event and Venue Manager


Job Experience/Requirements:

  • Two or more years of customer service with theater experience preferred

  • Ability to provide professional and courteous service to the public

  • Ability to communicate verbally in an effective and authoritative manner when necessary

  • Ability to be flexible with work hours including weekends and evenings

  • Proven ability to work as part of a diverse team of individuals

  • Physical requirements:

  • Ability to stand for long periods of time

  • Ability to lift 50 pounds or more if necessary to assist patrons in physical distress

Interested persons should submit a cover letter and resume to jhorsman@intothearts.org.


The Arts Council of Winston-Salem and Facilities for the Arts on Spruce Foundation facilities staff mission statement:

As a member of the facilities staff for the Organization, I understand that in addition to the specific duties of my position that it is my responsibility to help maintain a working environment that is comfortable for my fellow employees. I will assist in being a member of a team that works together to operate a safe, clean and hostility free environment. I will treat others, internally or externally, with the same respect and honesty that I would expect to receive. I will constantly work to improve myself with integrity and respect and to embrace the vision of the facilities as it works towards aligning programming with mission to serve the needs of the Arts Council and the community through the core value of service.

7-13-19

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