Arts Council of Winston-Salem & Forsyth County - Front of House Associate

Job Title: Front of House Associate Department: Theatre Operations & Programming Reports to: Front of House Coordinator / Director of Programming Classification: Part time (hours variable, including nights and weekends), hourly, non-exempt Pay Rate: $11/hr - $15/hr

About Arts Council:

Arts Council of Winston-Salem & Forsyth County is the chief advocate of the arts and cultural sector in Winston-Salem and Forsyth County. Our goal is to serve as a leader in lifting up, creating awareness, and providing support to grow and sustain artistic, cultural and creative offerings throughout our region.

We acknowledge that it takes every voice, every talent, and every story to make our community a great place to live, work, and play. Arts Council is committed to serving as a facilitator, organizer, and promoter of conversations that are authentic, inclusive, and forward-thinking.

Job Summary:

The Front of House Associate works in various roles including Front Desk, Box Office, Concessions, and House Manager, providing excellent customer service to Arts Council guests during a wide variety of live events and performances that are hosted in our venues.

Job Responsibilities:

• Front Desk – greet visitors, track attendance, monitor security cameras, direct phone calls, and perform gift shop sales at the front desk of the Milton Rhodes Center for the Arts

• Box Office – greet patrons and sell tickets to events and performances in Hanesbrands Theatre, Reynolds Place Theatre, and Mountcastle Forum

• Concessions – serve and sell drinks and snacks to patrons before and during performances at Hanesbrands Theatre and Reynolds Place Theatre concessions stands

• House Manager - oversee audience experience, safety, and accessibility needs, open and close theatre facilities, greet guests, seat late patrons, implement emergency protocols as needed

• Perform work in a manner that is consistent with Arts Council’s mission, vision, and values, including advancing the organization’s commitment to equity, diversity, accessibility, and inclusion

• Other duties as assigned by Front of House Coordinator or Director of Programming

Desired Experience/Job Requirements:

• Experience providing excellent customer service to guests from diverse backgrounds

• Experience directing crowds in event settings

• Proficiency with point-of-sale systems (retail, food service, and/or box office) and cash handling

• Experience serving food or drink in a professional setting

• Experience with and passion for cultural arts organizations

• Flexible availability for work hours, including nights and weekends

• Proven ability to work as part of a diverse team of individuals

• Age 21+ (for concessions sales)

• Essential functions: The ability to sit or stand for multiple hours; communicate effectively with staff and guests via computer, telephone, and in-person; perform point-of-sale transactions; effectively address and direct large crowds

Accommodations for applicants with disabilities are available by request. Arts Council is pleased to provide accommodations, and no applicant will be penalized because of such a request.

Please email a cover letter and résumé with references to:

Joshua Ling Front of House Coordinator Arts Council of Winston-Salem & Forsyth County 251 N. Spruce St, Winston-Salem, NC 27101 jling@intothearts.org