Arts Council of Winston-Salem & Forsyth County - Front Desk Associate

Job Title: Front Desk Associate Department: Theatre Operations & Programming Reports to: Front of House Coordinator / Director of Theatre Operations & Programming Classification: Part time (5:00-9:30pm M-F with opportunity for additional shifts), hourly, non-exempt Pay Rate: $11/hr

About Arts Council:

Arts Council of Winston-Salem & Forsyth County is the chief advocate of the arts and cultural sector in Winston-Salem and Forsyth County. Our goal is to serve as a leader in lifting up, creating awareness, and providing support to grow and sustain artistic, cultural and creative offerings throughout our region.

We acknowledge that it takes every voice, every talent, and every story to make our community a great place to live, work, and play. Arts Council is committed to serving as a facilitator, organizer, and promoter of conversations that are authentic, inclusive, and forward-thinking.

Job Summary:

Arts Council Front Desk Associates serve as the welcoming face of the Arts Council Campus. Associates greet visitors, track attendance, facilitate sales for the gift shop, box office, and concessions, and monitor the security of the campus.

Job Responsibilities:

  • Greet visitors at the front desk of the Milton Rhodes Center for the Arts

  • Provide visitors with assistance and direction to destinations and events on campus

  • Receive and direct phone calls

  • Track attendance in gallery, gift shop, and events

  • Perform gift shop, box office, and concessions sales as needed

  • Assist with reception and check-in for events in Main Gallery

  • Monitor surveillance cameras, ensuring the security of Arts Council campus buildings, outdoor areas, and parking lots

  • Oversee opening or closing of the building (including locking/unlocking doors, turning on/off lights, and setting alarms)

  • Document on-campus incidents

  • Assist with emergency evacuation and response

  • Perform work in a manner that is consistent with Arts Council’s mission, vision, and values, including advancing the organization’s commitment to equity, diversity, accessibility, and inclusion

  • Other duties as assigned by Front of House Coordinator or Director of Theatre Operations & Programming

Experience/Job Requirements:

  • Experience providing excellent customer service to visitors from diverse backgrounds

  • Experience and comfort with utilizing telephone, computer, and point-of-sale systems

  • Experience with retail and/or box office desired but not required

  • Demonstrated ability to work independently

  • Availability for consistent weekday evening work hours (5:00-9:30pm M-F, with opportunity for additional shifts)

  • Proven ability to work as part of a diverse team of individuals

  • Essential functions: The ability to sit for four or more hours, answer phone calls, greet and track in-person visitors, visually monitor security cameras, perform point-of-sale transactions, communicate effectively via computer, telephone, and in-person

Accommodations for applicants with disabilities are available by request. Arts Council is pleased to provide accommodations, and no applicant will be penalized because of such a request.

Please email a cover letter and résumé with references by October 24, 2022 to:

Joshua Ling Front of House Coordinator Arts Council of Winston-Salem & Forsyth County 251 N. Spruce St, Winston-Salem, NC 27101

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